RouteMuse — Refund Policy Last updated: 4 April 2026
1. Overview
At RouteMuse, we want you to be satisfied with your purchase. This Refund Policy explains the circumstances under which refunds are available and how to request one. All purchases are processed through Paddle, our authorised Merchant of Record. This policy is governed by the laws of the Republic of Serbia.
2. Digital Products
RouteMuse sells digital products in the form of AI-generated road trip guide credits. Because guides are generated on demand and delivered digitally, the following conditions apply.
3. Refund Eligibility
3.1 Before Guide Generation If you have purchased guide credits but have not yet used any of them to generate a guide, you may request a full refund within 14 days of purchase.
3.2 After Guide Generation Once a guide has been generated and delivered, the credit used for that guide is consumed and is generally non-refundable. However, we will issue a refund or replacement credit in the following circumstances:
- The guide was not delivered to your email address within 24 hours of confirmed payment
- The generated guide contains a fundamental system error (e.g. completely wrong route due to a technical fault, not due to user-entered details)
- A technical failure on our end prevented a usable guide from being produced
3.3 Partial Refunds For the Full Tank (10-guide) plan, if some credits have been used, a partial refund may be issued for remaining unused credits on a pro-rata basis at €1.99 per unused credit, within 14 days of the original purchase date.
4. Guide Credits Never Expire
Guide credits do not expire. There is no time limit on when you can use your purchased credits, and credit expiry is never a reason for a refund to be denied.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
- You are unsatisfied with the style, tone, or content of a successfully generated and delivered guide
- You entered incorrect trip details and a guide was generated based on those details
- More than 14 days have passed since the purchase date for unused credits
- Refund requests made after account termination due to Terms of Service violations
6. How to Request a Refund
To request a refund, please contact us within the applicable timeframe:
- Email: hello@routemuse.me
- Subject line: Refund Request – [your email address]
- Include: your order details, reason for the request, and any relevant screenshots
We will review your request and respond within 5 business days. Approved refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days depending on your bank.
7. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving issues fairly and promptly. Unwarranted chargebacks may result in account suspension.
8. Consumer Rights
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection legislation in the Republic of Serbia or any other applicable jurisdiction.
9. Changes to This Policy
RouteMuse reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.
10. Governing Law
This Refund Policy is governed by the laws of the Republic of Serbia. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Serbia.
11. Contact
Email: hello@routemuse.me Website: routemuse.me